Privacy Policy

This Privacy Policy ("Policy") describes how Anko PH ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the Anko PH website at anko-ph.com and its associated mobile application and services (collectively, "the Platform").

Anko PH is committed to handling your personal data responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission of the Philippines.

By registering an account on Anko PH or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

For the purposes of the Data Privacy Act of 2012, Anko PH is the personal information controller in respect of the personal data collected through the Platform. As personal information controller, Anko PH determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Anko PH has appointed a Data Protection Officer (DPO) who is responsible for overseeing the Platform's data protection strategy and ensuring compliance with applicable data privacy laws. Contact details for the DPO are set out in Section 14 of this Policy.

Where Anko PH engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud hosting providers — those parties act as personal information processors and are bound by data processing agreements that require them to process personal data only on Anko PH's instructions and in accordance with applicable law.

Anko PH collects the following categories of personal data:

We do not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected — such as a copy of a government-issued ID — it is handled with heightened security measures and access controls.

Anko PH collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or use any feature of the Platform that requires you to submit information.
• Automatically — when you access and use the Platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. See Section 10 for more details on cookies.
• From third-party service providers — we may receive data about you from identity verification providers, payment processors (such as GCash, Maya, BPI, BDO, and Metrobank), fraud detection services, and analytics providers, where such data is necessary to provide our services or comply with legal obligations.
• From publicly available sources — in limited circumstances, we may collect data from publicly available sources for the purposes of fraud prevention, anti-money laundering compliance, or regulatory due diligence.

Anko PH processes your personal data for the following purposes:

• Account management — to create, maintain, and administer your Anko PH player account, including authentication and account security.
• Identity verification (KYC) — to verify your identity and age (21+) in compliance with applicable gaming regulations and anti-money laundering requirements.
• Payment processing — to process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported payment methods.
• Service delivery — to provide access to games, the Anko PH wallet, promotions, and all other features of the Platform.
• Customer support — to respond to your inquiries, complaints, and support requests.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other illegal or prohibited activities.
• Regulatory compliance — to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and data privacy law.
• Responsible gaming — to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion, and to identify players who may be at risk of gambling-related harm.
• Platform improvement — to analyze usage patterns and improve the functionality, performance, and user experience of the Platform.
• Marketing communications — to send you promotional offers, bonuses, and updates about Anko PH, where you have consented to receive such communications. You may opt out at any time.

Under the Data Privacy Act of 2012, Anko PH processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and Anko PH (i.e., to operate your account, process payments, and deliver gaming services).
• Legal obligation — processing is necessary to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate interests — processing is necessary for Anko PH's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your data protection rights.
• Consent — for certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Anko PH does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, Maya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers process your financial data as independent data controllers subject to their own privacy policies.
• Identity verification providers — third-party KYC and anti-money laundering service providers who assist us in verifying your identity and screening against sanctions and watchlists.
• Game providers — the developers and operators of games available on the Anko PH platform may receive limited technical and gameplay data necessary to deliver the game service.
• Cloud and hosting providers — infrastructure and cloud service providers who host the Platform and store data on our behalf, acting as personal information processors under our instruction.
• Analytics providers — service providers who help us analyze Platform usage and performance. Data shared for analytics purposes is aggregated or pseudonymized where possible.
• Regulatory and law enforcement authorities — we may disclose your personal data to the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), law enforcement agencies, or courts where required by law, court order, or regulatory directive.
• Professional advisers — lawyers, auditors, and other professional advisers where necessary for the conduct of our business, subject to confidentiality obligations.

All third-party service providers who process personal data on our behalf are required to enter into data processing agreements with Anko PH and are prohibited from using your personal data for any purpose other than providing the contracted service.

Anko PH retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.

Anko PH implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Anko PH platform.
• Encryption at rest for sensitive personal data stored on our servers, including KYC documents and financial data.
• Access controls — personal data is accessible only to authorized Anko PH personnel and service providers who require it to perform their functions, on a strict need-to-know basis.
• Multi-factor authentication for internal systems that store or process personal data.
• Regular security assessments and penetration testing of the Platform's infrastructure.
• Incident response procedures — in the event of a personal data breach, Anko PH will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While Anko PH takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Anko PH uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and analyze usage. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used:

• Strictly necessary cookies — essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies — remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies — collect aggregated, anonymized data about how players use the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the Platform.
• Security cookies — used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled without preventing you from using the Platform.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Anko PH. You may exercise any of these rights by contacting our Data Protection Officer as described in Section 14.

Anko PH will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request.

Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or data that is necessary to defend against a legal claim.

The Anko PH platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal data from persons under 21 years old. This age restriction is enforced through our KYC identity verification process, which requires all players to submit a valid government-issued ID confirming their date of birth before they can make deposits or withdrawals.

If Anko PH becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and reverse any deposits made, in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child has registered an account on Anko PH, please contact our Data Protection Officer immediately using the contact details in Section 14.

Anko PH reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The date at the top of this page indicates when this Policy was last updated. We encourage you to review this Policy periodically to stay informed about how Anko PH protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any concerns about changes to this Policy, please contact our Data Protection Officer before the effective date of the changes. If you do not agree with the revised Policy, you must stop using the Platform and close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Anko PH, please contact our Data Protection Officer. You may also use these contact details to exercise any of the data privacy rights described in Section 11.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that Anko PH has violated your data privacy rights. Information about how to file a complaint with the NPC is available on the NPC's official website.

For general account support, including questions about your Anko PH wallet, deposits, withdrawals, or gameplay, please use the live chat feature within your account dashboard or contact our support team directly.